SHIPPING POLICY

Orders ship normally in 2-4 business days. However, USPS has recently updated their lead time for delivery as of 10/1/21. Please allow a few extra days for your packages to arrive and be mindful when ordering and needing an item by a certain date. If an order is shipped from The Lace Cactus to an incorrect address that you as the customer provided, you as the customer will be responsible to repay for reshipping. We WILL NOT assume responsibility for invalid information given by the customer. The Lace Cactus WILL NOT assume responsibility for lost or stolen packages. The Lace Cactus is NOT responsible for: Delays with USPS or UPS shipping International Duties or Customs Charges Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links: UPS Claims Support USPS Claims Support Lost/Stolen/Damaged Packages If your tracking shows "delivered" and you have not received your package, The Lace Cactus IS NOT responsible. This issue must be resolved with the United States Postal Service or your local law enforcement. INTERNATIONAL SHIPPING: You will be charged one shipping fee at checkout for all international orders. Once the order is placed, due to COVID-19 and the increased shipping prices, we will then weigh your order, and contact you to pay the additional difference between the fee at checkout and the actual shipping cost of the order. PROMO CODES OF ANY KIND MUST BE APPLIED DURING CHECKOUT. WE WILL NOT GO BACK AND APPLY DISCOUNT CODES TO ORDER ONCE THEY HAVE BEEN PLACED. NO EXCEPTIONS. **Giveaways - Once winner is announced you have 5 days to make contact with us before a new winner is selected.** ALL MESSAGES received outside of those hours will be responded to during the following business day. Office hours are 10am – 5pm Mon – Fri CST. If you have any questions regarding our return policy please feel free to contact us through our main Facebook page via Messenger OR email (not both) thelacecactus_cs@yahoo.com or Mon-Fri 10am - 5pm.