REFUND POLICY

 

At Grit and Grace Women's Boutique, we strive to provide our customers with the best shopping experience possible. If you are unsatisfied with your purchase, we offer a 7-day refund policy for store credit only. Please read our refund policy carefully before making a purchase: 1. Eligibility: - To be eligible for a refund, you must return the item within 7 days from the date of purchase. - The item must be unused, unworn, and in its original condition with all tags attached. - Sale items, accessories (such as jewelry, hats, and scarves), and undergarments are not eligible for a refund. 2. Return Process: - To initiate a return, please contact our customer service team at [customer service email/phone number] within 7 days of receiving your item. - Provide your order number, the reason for the return, and any relevant details. - Once your return request is approved, we will provide you with a return shipping address. - You are responsible for the return shipping costs. 3. Return Shipping: - We recommend using a trackable shipping service to ensure your returned item reaches us safely. - You are responsible for the returned item until it reaches our boutique, so we suggest purchasing insurance for the package. - We are not liable for any lost or damaged return shipments. 4. Store Credit: - Once we receive your returned item and verify its eligibility, we will issue you a store credit for the original purchase amount, excluding any shipping costs. - The store credit will be valid for future purchases at Grit and Grace Women's Boutique only. - Store credits cannot be exchanged for cash or transferred to another individual. 5. Defective or Damaged Items: - If you received a defective or damaged item, please contact our customer service team within 48 hours of receiving the product, providing relevant details and supporting evidence (such as photos). - We will assess the situation and, if deemed valid, provide you with a prepaid return label to send the item back to us. - Upon receiving the defective or damaged item, we will either replace it (if available) or issue you store credit for the original purchase amount, including any shipping costs. 6. Final Sale: - All sale items and accessories (such as jewelry, hats, and scarves) are considered final sale and cannot be returned or refunded. By making a purchase at Grit and Grace Women's Boutique, you agree to comply with our refund policy.